Frequently asked questions

Pozse is a fashion commerce platform where people discover outfits through short-form videos and buy fashion products from participating sellers. We combine creator-led discovery with product verification and trust tools to make fashion shopping more reliable.

Most online stores rely on static product images. Pozse is built around video, allowing buyers to see real outfits in motion, from multiple angles, and on real people before purchasing.

Pozse is launching from Africa and is designed for a global fashion commerce market. Availability of specific features, verification services, and seller programs may vary by country.

For eligible orders, Pozse uses independent offline vetting agents who inspect products before delivery. They verify authenticity, quality, condition, and consistency with what was shown online.

A seller trust score is a reliability rating based on verified transactions, fulfillment performance, customer satisfaction, dispute history, and other trust signals within the Pozse ecosystem.

No. Verification is available only for participating sellers and eligible transactions. Products that have been verified will be clearly marked on the platform.

For standard purchases, payment is processed through our payment partners. For verified transactions, payment may be held until the verification and fulfillment process is completed.

If your order was eligible for Pozse verification, our support team will investigate the issue using verification records and delivery information. If the claim is confirmed, you may be eligible for a refund, replacement, or other resolution under our dispute policy.

Sellers must complete our onboarding process and may be required to undergo identity verification and additional vetting depending on their location and product category.

Yes. Fashion creators can showcase products through short-form videos and may earn through creator partnerships, affiliate programs, brand collaborations, or other monetization opportunities offered by Pozse.